Beyond Vehicles: The people driving Wilcox Limousines

For over 75 years, Wilcox Limousines has supplied premium hearses and limousines, combining craftsmanship with dedicated customer support. As a third-generation family business, Wilcox aims to be known for its high-quality hearses and limousines, built with long-standing customer relationships in mind.

The company says it puts aftercare as a core part of its commitment to funeral professionals and aims to support all customers by maintaining vehicles to the highest standard. Leading this commitment are Trish McDonnell, sales executive, and Tom Clutton, after sales executive, who bring a hands-on personal approach to every customer interaction.

Trish McDonnell: Guiding funeral directors from enquiry to delivery

With several years of industry experience, Trish’s role is to help funeral directors navigate the process. “My goal is to make choosing a Wilcox vehicle effortless and rewarding,” she says. “I aim to provide tailored solutions and transparent updates from inquiry to delivery.”

Tom Clutton: Ensuring reliable aftercare and support

Tom is the go-to person for post-sale support, and his role focuses on ensuring that clients receive prompt assistance for servicing, maintenance and repairs. Tom coordinates engineer callouts and loan vehicles to keep fleets operational. The company believes that together, Tom and Trish embody Wilcox’s commitment to customer service, reinforcing the company’s philosophy that trust and care extend far beyond the sale.

Family values and industry leadership at Wilcox Limousines

Wilcox says its success is built on community ties as well as industry expertise. That’s why the Wilcox family remains actively involved, ensuring that clients can connect directly with key decision-makers at industry events and exhibitions. “Wilcox believes in direct, open communication,” said a company spokesperson. “We pride ourselves on being fully accessible, using real people to answer calls for assistance, rather than call centres or automated responses. Clients can call or email any Wilcox family member, director, or manager directly, ensuring fast, personal, and knowledgeable support when it’s needed most. Even those who haven’t yet purchased a Wilcox vehicle can tap into the company’s expertise. Whether it’s offering advice, sourcing parts, or extending a helping hand to the wider funeral industry, Wilcox stands by its ethos: quality, integrity and genuine care for the people we serve.”