From financial services to crematoria, consultancy and a term as ICCM president, Marian’s career has been guided at every stage by a focus on quality, sector advocacy and raising standards.

“Before entering the bereavement sector, I worked in financial services and was a fully qualified mortgage advisor,” she says. “A change of direction wasn’t something I’d considered, until the mortgage crash. I was also working with the national police service, designing a new recruitment process. It was structured, high-pressure work, a long way from where I’d end up.

“When the London Cremation Company needed urgent support at Golders Green Crematorium, I stepped in on a temporary basis. But from the moment I started, I knew this was where I wanted to stay.

“I made the decision to start again – from the ground up. I worked across administration, chapel duties, cremations, and memorial sales. It gave me a deep understanding of how every role fits together and how vital each one is. More importantly, I discovered the privilege of helping families at an incredibly difficult time – and the comfort that comes from just being present and listening.

“Coming from a heavily regulated industry, I was struck by how different this sector was. That contrast became a driving force — fuelling a commitment to raising standards and supporting best practice through consultancy and the Institute of Cemetery and Crematorium Management (ICCM).

“At New Southgate Cemetery, I managed a complex site serving diverse communities. My own mixed heritage (half Italian, half Indian) gave me an understanding of the importance of cultural sensitivity in burial practice. One of my proudest achievements was leading the reuse of graves project, resulting in a private Act of Parliament — a rare, five-year challenge that taught me a great deal.

“I went on to oversee eight sites as a regional manager before choosing to become self-employed in 2021. Now, as a bereavement services consultant, I work with local authorities and private operators to improve service delivery, cemetery planning, training, and memorial development.

“In 2023, I was honoured to serve as ICCM president. My work with the ICCM remains a rewarding part of my career — advocating, influencing policy, and supporting those who deliver essential services. The best part of this industry is the people: through years of networking and collaboration, I’ve met so many who share the same passion. It’s a privilege to be part of something that matters so much to so many.”