Niki Ward, head of customer success at Funeral Manager, shares how her experience as a police data analyst is helping funeral directors to optimise their business.Many in the funeral profession come…
Category: Backstories
Marian Millington: Career shaped by care, commitment and change
From financial services to crematoria, consultancy and a term as ICCM president, Marian’s career has been guided at every stage by a focus on quality, sector advocacy and raising standards.“Before entering the…
Jade Wilcox: Compassion, craft and change
With a career shaped by compassion and a drive for progress, Jade Wilcox is steering Wilcox Limousines, UK’s oldest funeral vehicle manufacturers into the future.
“I’m Jade Wilcox, MD of Wilcox Limousines, a…Suzy Middleton: 25 years alongside funeral professionals
Suzy Middleton, CEO of SEIB Insurance Brokers, shares how her professional journey became deeply intertwined with the funeral industry and why that connection still drives her today.
“I didn’t expect my career at…From delivery driver to ‘coffin boffin’: A journey into funeral service
Lee Jefferies started out delivering coffins and is now known as the ‘coffin boffin’ combining sales, design advice and digital outreach at Steve Soult Ltd to support funeral directors across the UK.
I’m…Robert Hoey – A journey from Canada to Japan
Robert Hoey, a Canadian funeral director, relocated to Japan in 1993 and became one of the few English-speaking funeral professionals in the country. He founded Funeral Support Services, which specialises in bilingual…
Lesley Witter: Advocating for funeral service at the highest level
Growing up in Dublin, I never imagined working in funeral service. My journey began in 1995 when I won a green card lottery and moved to Washington, DC.
At the time, I was…
