Niki Ward, head of customer success at Funeral Manager, shares how her experience as a police data analyst is helping funeral directors to optimise their business. Many in the funeral…
Marian Millington moved from financial services into the bereavement sector, building a career focused on raising standards and improving service delivery. Her work has spanned crematoria management, consultancy, and a term as ICCM president. Click the title of this article to find out more.
Jade Wilcox, MD of Wilcox Limousines, is leading one of the UK’s oldest funeral vehicle manufacturers into a new era of innovation, compassion, and precision. With a background in funeral directing and nursing, she brings deep understanding and bold leadership to a family legacy built on care and craftsmanship. Click the title of this article to find out more.
Suzy Middleton reflects on 25 years working alongside funeral directors, building lasting relationships rooted in shared values and community commitment. As CEO of SEIB Insurance Brokers, she continues to support the profession with deep respect for its resilience, especially through times of change and challenge. Click the title of this article to find out more.
Lee Jefferies, known as the 'coffin boffin', began his journey delivering coffins and now leads sales and digital outreach at Steve Soult Ltd. His work blends craftsmanship, customer care, and community connection to support funeral directors across the UK. Click the title of this article to find out more.
Canadian funeral director Robert Hoey moved to Japan in 1993 and went on to establish Funeral Support Services. His company provides bilingual funeral care, repatriation, and support for international families facing bereavement in Japan. Click the title of this article to find out more.
Lesley Witter has become the leading voice for funeral service advocacy in the U.S., fighting for policies that support funeral directors and grieving families. Her work has helped pass key legislation, including the Corey Shea Act, ensuring parents can be laid to rest alongside their fallen veteran children. Click the title of this article to find out more.