My journey into British Sign Language

Funeral director Susan Whymark began learning British Sign Language to make her services more inclusive after realising a grieving family member was deaf. “I think it’s so important to be inclusive… the Deaf community really appreciate any effort to communicate,” she says. Click the title of this article to find out more.

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Pre-need plans: a promise, liability or both?

Pre-need plans are no longer a simple sale, they’re a regulated commitment with financial, operational and reputational consequences. Funeral directors must now balance trust, compliance and long-term sustainability. Click the title of this article to find out more.

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