Nottingham based A W Lymn, The Family Funeral Service, is cementing its reputation as a leader in its industry, by enhancing the opportunities for training and development in its stonemasonry team.
Understanding the importance of investing in new team members, Sarah Fisher, who joined the company in May 2022, was asked if she would like to attend a BRAMM (British Register of Accredited Memorial Masons) training course to qualify and expand her knowledge in stonemasonry.
The BRAMM course involves theoretical and practical-based assessments designed to improve the standards of memorial construction, installation and safety within the UK’s cemeteries and churchyards. The course also provides educational techniques on how to advise families about what is involved in a memorial.
Sarah, who is based at Lymn’s Nottingham head office in the stonemasonry department, grew up locally, and for 40 years, worked in HR and for global FTSE 100 companies.
She was ready for a change and became more interested in focusing on a role that both fulfilled her and helped others. She explained: “I wanted to come back to the community in which I call home. I craved a role that would not only add value to myself but to others too.
“After joining A W Lymn in May this year as the office manager within the stonemasonry department, I set out to implement processes that would help the team with their memorial orders, whilst retaining their important ‘human touch’.”
The company supported Sarah by enabling her to become the bank of all knowledge, after attending her training course, and being the ‘go to’, credible source for the team.
Sarah explained: “The course provided me with the fundamentals and technical understanding of masonry. The A W Lymn team have been amazing in their support and have helped me through the whole process whilst training to become qualified.
“It’s incredibly important to remember that our clients are purchasing something very emotive and precious to them, something that will last a long, long time, and it has to be absolutely perfect.”